Good questions

The best way to book is right here on our site: pick your dates on any property page and you'll see live availability and our lowest rates, with no third-party fees. Prefer a platform you already use? Our properties are also listed on Airbnb, Booking.com, and VRBO, though direct is always the best price. If you're not sure which property is right for you, our concierge is happy to help.

Cancellation policies vary by property and platform. Most of our properties offer free cancellation up to a certain date before check-in. Check the specific listing on your booking platform for the exact terms, or reach out to our concierge for clarification.

The Soundry, Harmony House, The Vinyl, Terra Lodge, State Street, The Monroe Houses, and The Grove check in at 4:00 PM and check out at 10:00 AM. Early check-in and late checkout are sometimes available depending on the booking calendar. Ask the concierge the week of your stay and we will do our best to accommodate.

Pet policies vary by property. Some of our homes are pet-friendly with a cleaning fee, while others are not. Check the specific property listing or contact our concierge to find the right pet-friendly option.

Guest capacity varies by property, from intimate two-person stays to larger group accommodations. Visit each property’s listing for specific occupancy limits, or let our concierge match you with the right fit for your group size.

Most of our properties include dedicated parking. Specific parking details — including the number of spots and any street parking tips — are included in your booking confirmation and welcome guide.

Some of our properties can accommodate small gatherings and celebrations. Contact our concierge to discuss what you have in mind and we’ll let you know what’s possible. Note that all events must comply with local noise ordinances and our good neighbor policy.

Every property comes fully stocked with fresh linens, towels, toiletries, a full kitchen setup, Wi-Fi, and a curated welcome guide to the neighborhood. Some properties include additional amenities like outdoor spaces, record players, or fireplaces — check the listing for details.

Our concierge is available to help with any issues that come up. We respond to all urgent messages within the hour and aim to resolve problems quickly and graciously. You’ll have direct contact information in your welcome guide.

Our collection spans five distinct Nashville neighborhoods: Wedgewood-Houston (The Soundry), East Nashville (Vinyl), Germantown (Monroe), 12 South (Harmony House), and The Nations (Terra Lodge). Each neighborhood has its own character, dining scene, and things to do.

All of our properties are within a 10–15 minute drive of downtown Nashville. Several are also walkable or a short rideshare to Broadway, the Gulch, and other popular areas.

Absolutely. Every property comes with a curated neighborhood guide with our honest picks for food, drinks, coffee, and things to do nearby. Our concierge can also make personalized recommendations based on your interests.

When you book a stay or contact our concierge, we collect basic personal information such as your name, email address, phone number, and travel dates, along with your booking preferences and messages with our team. When you browse our websites, we also collect information about your visit: the pages you view and what you click, your device and browser type, your approximate location based on your IP address, and the ad or link that brought you to us.

We use your information to manage your reservation, communicate with you about your stay, send you relevant property and neighborhood information, improve our websites, and measure which of our ads lead to bookings. We will never sell your personal information to third parties.

Direct bookings are processed by our reservation system (Mews) and our payment processor (Stripe); your card details go to Stripe and are never stored on our servers. If you book through a platform like Airbnb, Booking.com, or VRBO, that platform's own privacy policy governs how it handles your data. Our website concierge chat is answered by an AI assistant provided by Anthropic, so what you type in the chat is sent to Anthropic to generate a reply; please don't share payment details there. We also use the analytics and advertising services described under Cookies and tracking.

Our websites use cookies and similar technologies to work properly, understand how visitors use them, and measure our advertising. We use Google Analytics to see how visitors find and use the site, and Microsoft Clarity, which records how visitors move through our pages (clicks, scrolling, and page views) so we can fix what's confusing. Clarity does not capture what you type into forms or your payment details, and we hide guest contact and booking details from it; Microsoft's privacy statement is at privacy.microsoft.com/privacystatement. We also use advertising tags from Google, Meta (Facebook and Instagram), and TikTok, which tell those platforms when someone who saw or clicked one of our ads visits the site or books. When you book, we may send Meta a scrambled (hashed) copy of your email address or phone number so it can match the booking to an ad, without our sending the address itself. You can block or delete cookies in your browser settings and manage ad preferences in your Google, Meta, and TikTok accounts. Blocking cookies won't prevent you from booking.

You may request access to, correction of, or deletion of your personal data at any time by contacting us at privacy@thenotablecollection.com. We will respond to all requests within 30 days.

When you book directly with us, your reservation is covered by our direct booking terms: the rate, cancellation window, and payment schedule shown at checkout are exactly what applies, with no third-party fees. By making a reservation at any Notable Collection property, you agree to the house rules in your booking confirmation and welcome guide, including occupancy limits, noise policies, and check-in and check-out procedures. If you booked through a platform like Airbnb, Booking.com, or VRBO, that platform's terms also apply to your reservation.

Guests are expected to treat our properties with care and respect our neighbors. Violations of house rules, including unauthorized parties, exceeding guest limits, or smoking in non-smoking properties, may result in additional charges or early termination of your stay. Specific rules are provided with each booking confirmation.

Notable Hospitality maintains appropriate insurance coverage for all properties. Guests may be held responsible for damages beyond normal wear and tear. Any damage should be reported promptly to our concierge team. Security deposits, where applicable, are handled through the booking platform.

Information on this website, including property descriptions, photos, amenities, and pricing, is provided for general reference. While we make every effort to keep information accurate and current, specific details should be confirmed through the booking platform at the time of reservation. Pricing and availability are subject to change.

For questions about these terms, our privacy practices, or anything else, reach out to hello@thenotablecollection.com or visit our concierge page.